Tmall Genie X5 Smart Speaker

Shipping
We are committed to bring our products to everyone fast and secure.

Shipping is free for all orders over $300.

Once your product has shipped, it usually takes 1 to 3 business days.

Returns
You can return your product up to 14 days after receiving your order. Please ensure that the returned goods are in the same condition when they first received it.

Please contact our customer service for follow ups.

Terms & Conditions:
1. The local warranty starts from the date of retail purchase or customer receives the product.
2. Additional charges may be applied for shipping fee if customer opt for delivery instead of dropoff or pickup.
3. This warranty does not cover the following cases:
- Any damages such as cracks, dents on the exterior cases, etc that are caused by human errors.
- Warranty for robot vacuums water tanks will be invalid if it is in contact with detergents/dettol.

Warranty FAQs:
1. Q: How can I check my warranty claim status?
A: You can track your warranty status at https://support.dasher.sg/warranty-claim
2. Q: Do you charge delivery fees for warranty claims?
A: Delivery charges may be applied. Please contact our customer service to verify.
3. Q: Do you provide diagnostics test?
A: Yes, we provide free diagnostics test on our side. Please proceed to our location for the diagnostics test or contact our customer service for more information.

Warranty Claims:
For warranty claims, please contact our customer service for follow ups.

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